This policy explains how payments and cancellations work, and why purchases are not refunded, for Watch Tower (the Watch Tower Console), Beacon and Forge. It is offered by Norventus, an offering of Speedloop Auto Private Limited (India). Registered office: Innov8 Millenia, RMZ, Millenia Business Park, Campus 1A, No. 143, Dr. M.G. R. Road, Sholinganallur, Chennai, Tamil Nadu, India 600096. Questions: customers@norventus.com.
1. All purchases are final
All purchases are final and non-refundable. This applies to every plan, pack, tool and add-on bought on Watch Tower (the Watch Tower Console, including the plans on its pricing page, such as the Watch Tower plan (Know your business), and each of their monthly payments), Beacon and Forge, including a change of mind, partial use, or not using what you bought. Because nothing renews automatically (see section 3), you are never charged for a period you did not choose to pay for.
2. How you pay
- Customers in India pay in Indian rupees (INR) through Razorpay. Where a price is listed in US dollars, Razorpay shows the INR amount, converted at the day's rate, before you pay.
- Customers outside India pay in US dollars (USD), through PayPal or through Razorpay by international card. Beacon may show the price in your local currency; you pay the currency and amount shown at checkout.
- You pay on Razorpay's or PayPal's own page. We never see or store your card number.
- You always see the item, the price and the period before you pay. Please check them before you confirm.
3. Canceling
- Nothing renews automatically. Each payment covers one period (for example one month or one year) or one item you keep, so you are never charged again unless you choose to pay again.
- You can stop at any time: simply do not pay again. There is no cancellation fee and nothing to switch off. Your access continues until the end of the period you paid for, and then it ends.
- Beacon's 3-day free trial needs no card and ends by itself.
- To close your account and have your data deleted, write to us at customers@norventus.com. Closing an account does not lead to a refund.
4. Billing or technical errors
If a payment is charged twice, or charged wrongly because of a billing or technical error on our side or our payment provider's, email customers@norventus.com with the subject "Billing error", the email address on your account and the payment reference from Razorpay or PayPal. We reply within 2 business days and correct that charge through the same provider, in the same currency you paid. This covers errors only; it is not a refund for a change of mind.
5. Watch Tower engagements
A written proposal or order form for a Watch Tower engagement agreed outside the pricing page (for example a hardware implementation or a custom project) sets its own payment terms, and those terms apply to that engagement.
6. Disputes and chargebacks
Please contact us before you open a dispute with your bank, Razorpay or PayPal; we can usually sort out a billing error faster. If a payment is reversed through a chargeback, access bought with it ends.
7. Contact us
Norventus, an offering of Speedloop Auto Private Limited (India)
Registered office: Innov8 Millenia, RMZ, Millenia Business Park, Campus 1A, No. 143, Dr. M.G. R. Road, Sholinganallur, Chennai, Tamil Nadu, India 600096
Email: customers@norventus.com